Preferred Customer Program: Subscribe & Save
As part of your subscribe and save purchase today, you’ll be enrolled in our auto-ship program, which allows you to receive shipments monthly without lifting a finger. You’ll lock in discounted pricing and get access to exclusive specials, promos and bonuses! You can reschedule or customize future shipments at any time online or over the phone. To cancel your subscription, log in to your 310 account, open your subscription settings, and cancel online at any time. Prefer a hand? Our customer service team is here at 1-800-996-0974.
Unless you postpone or cancel your next shipment within a month, the credit card you provide today will be charged automatically at the discounted Preferred Customer price. We know you’re going to love it, but if you’re unsatisfied for any reason, rest assured all purchases are covered by our 30-Day Money Back Guarantee.
Note: Flavors and products in bundles are subject to change depending on availability.
Frequently Asked Questions
What is “Subscribe & Save”?
Subscribe & Save is a feature that allows you to set up automatic reorders of products you use frequently, on a schedule convenient for you, and at a discount on our everyday low price. It saves you up to 25% off the regular price, plus you’ll get free items upon renewal on qualifying orders.
All “Subscribe & Save” orders are shipped using standard shipping. You’ll also be able to receive “Private Reserve” flavors such as Salted Caramel, Chocolate Mint, and Toasted Coconut even if they’re unavailable for purchase online.
Where can I find a list of eligible products?
Browse eligible items here, or look for the “Subscribe & Save” option on the product page.
Can I subscribe if I live outside the United States?
Not at this time. Items can only be shipped to the United States.
How do I qualify for free gifts with my subscription?
Qualifications for a free gift can change depending on:
- Time of your subscription renewal
- Subtotal value of your subscription renewal
Our free gift program is designed to mirror what is offered online. For example, if we are running a promotion for a free shaker cup with $75+ purchases, and your subscription happens to renew on a day when the promotion is live (and your subscription subtotal is $75 or higher), you’ll receive your free gift with your subscription.
Special cases:
- If no minimum purchase is required to receive a free gift, all subscription orders within the promotion dates will receive the free gift.
- If there are multiple free gifts available in a promotion, one will be selected by default for you upon subscription renewal. You may contact customer service if you would like to change the free gift option.
- If you skip your subscription, your free gift may or may not change depending on the live promotion at the time of your rescheduled subscription (if you qualify).
When do I pay for my “Subscribe & Save” order?
You pay for “Subscribe & Save” items on your initial purchase date and then approximately every 30 days thereafter unless you modify or cancel your shipment intervals. For each shipment, we will charge your credit card for the price of the item at the time the order is processed less the “Subscribe & Save” discount, plus any applicable sales tax along with applicable shipping & handling fees.
Once I sign up, when will I get my first order?
As soon as you submit your purchase we will begin processing your first order. The estimated delivery range for your first order is generally no more than 7 business days.
What happens after I get my first shipment?
We will automatically process your next shipment on the schedule you selected when you placed your order. Before each shipment, we will send an e-mail to the address associated with the subscription to let you know the process is about to begin. This gives you a chance to make any necessary updates.
What are your options for delivery schedules?
“Subscribe & Save” orders are available in one-month intervals online, but you can customize your frequency by calling or emailing our customer service department. You select the frequency with which you want to receive new orders, and we will send out the shipments on that schedule automatically.
What happens if I cancel before my second shipment?
You’re welcome to cancel your subscription at any time, with no cancellation fee. There are also no charges for skipping or postponing shipments, or for changing the product you receive.
Can I return my products if I forget to cancel?
Yes! We have a 30-day money back guarantee on all of our products (excluding sample packs and starter kits). If you are not 100% satisfied for any reason, we do not want you to have to pay for them. No questions asked; you can return whatever products you were dissatisfied with and we will give you a full refund. You pay only the return shipping and handling.
How do I cancel my subscription?
There are no commitments — cancel your subscription any time, online from your account, with no cancellation fee.
Can I upgrade my shipping method?
Shipping upgrades are not permitted for “Subscribe & Save” orders. However, if you need your order sooner than your scheduled charge date, please reach out to our customer service department; we can move up your charge date at any time.
How do I update my subscription?
You can change the quantity, frequency, billing/shipping address, and payment method online at any time — or by calling or emailing us if you’d rather. Updates will be applied to all future shipments associated with the subscription. Changes made do not apply to shipments that have already entered the shipping process. If you’re unsure whether a shipment is in the process of being sent to you, please call us.
What if the price of the item changes after I place my order?
This is extremely rare, but in any case, we will contact you if the price of the item changes.
