For a full refund of the product purchase price, your order must be received within 30 days of purchase. Shipping costs are non refundable. We will happily pay return shipping fees if the delivery is a mistake of 310 Nutrition’s (ex. you received a broken or wrong item). If you have a purchase of more than 1 item, only 1 item of each type is allowed to be opened (i.e. if you ordered 310 Shake and 310 Thin, both can be opened, but not 2 bags of 310 Shake) – others must come back unopened and unused in order to receive FULL refund. No sample pack items can be returned for refund.
Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to the 310 customer service department address provided via email confirmation with requested RMA number.
Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-6 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.