We will automatically process your next shipment on the schedule you selected when you placed your order. Before each shipment, we will send an e-mail to the address associated with the subscription to let you know the process is about to begin. This gives you a chance to make any necessary updates.
“Subscribe & Save” orders are available in one-month intervals online but you can customize your frequency by calling or emailing our customer service department. You select the frequency with which you want to receive new orders, and we will send out the shipments on that schedule automatically.
You're welcome to cancel your subscription at any time. However, if you cancel before you receive your second shipment, we are required to charge a price adjustment fee of the difference you would have paid for a one time purchase. This prevents people from signing up to get the discount for a one time purchase and rewards those who stick to their 310 healthy habits. For example, if you ordered a 310 Shake at $51.00 with Subscribe & Save, but cancel before your second shipment, you will be charged $17 to the card you have on file, the remainder of what the one-time price of $68.00 would be. But not to worry, there are no extra charges for skipping or postponing shipments or for changing the product you receive.
Yes! We have a 30-day money back guarantee on all of our products (excluding sample packs and starter kits). If you are not 100% satisfied for any reason, we do not want you to have to pay for them. No questions asked; you can return whatever products you were dissatisfied with and we will give you a full refund. You pay only the return shipping and handling.
There are no commitments. Cancel your subscription any time. However, if you cancel before your second order has processed, you will incur a price adjustment fee. This includes the dollar amount difference between the one-time purchase option and “Subscribe & Save.”
Shipping upgrades are not permitted for “Subscribe & Save” orders. However, if you need your order sooner than your scheduled charge date, please reach out to our customer service department, we can move up your charge date at any time.
You may change the quantity and frequency of your subscription as well as the billing and shipping address and payment method at any time online by calling or emailing us. Updates will be applied to all future shipments associated with the subscription.
Changes made do not apply to shipments that have already entered the shipping process. If you're unsure whether a shipment is in the process of being sent to you, please call us.
What if the price of the item changes after I place my order?
This is extremely rare, but in any case, we will contact you if the price of the item changes.